Terms and conditions

Date of entry into force: 21.11.2025

By accessing and using this website www.ormo-camper.com (hereinafter referred to as the "Site") and/or by sending requests or messages to ORMO Europe S.R.L., you agree to comply with and be bound by these Terms and Conditions. These Terms and Conditions apply to all users who access or use the Site.

Please read this document carefully and our Privacy Policy and Cookie Policy before continuing to use the Site. If you do not agree to these terms or the policies indicated, please do not use the Site.

1. WHO WE ARE

ORMO Europe S.R.L. (hereinafter referred to as "ORMO", "we" or "the Operator");
Headquarters: DN4 268, Str. Principală nr. 160, Frumușani, jud. Călărași, 917100, Romania;
Registration number: J2022000830517;
VAT: 47088115;
Email: ormoeurope@gmail.com

2. APPLICATION AND PURPOSE

2.1. This document regulates the terms of use of the Site and the relationship between ORMO and users.

2.2. The Website is for informational and promotional purposes only: it presents ORMO camper modules, accessories, technical specifications, images, news, and contact information for authorized distributors. ORMO does not sell products directly through the Website. All purchases are made through authorized distributors, according to their terms and conditions, or directly from ORMO Europe S.R.L., based on a firm order and the commercial conditions communicated at that time.

3. ACCEPTANCE OF TERMS. CONDITIONS OF USE

3.1. Legal Capacity – By accessing and using this Site, you confirm that you meet the legal requirements to enter into valid contracts and agreements (generally, being at least 18 years of age) and that you are acting on your own behalf or, if applicable, as the legal representative of a legal entity. Use of the site implies full and unconditional acceptance of these Terms and Conditions.

3.2. Accuracy of data provided – When you fill out contact forms or request information through the Site, you agree to provide real, accurate, complete, and up-to-date contact details. Any info sent through our channels must be accurate and not misleading.

3.3. Right to refuse service – ORMO reserves the right to limit, suspend, or refuse service (e.g., responding to requests or access to certain sections of the Site) in the following situations:

Abusive, offensive, or inappropriate behavior toward our staff;
Attempts to use the site for illegal, fraudulent, or contrary to good business practices purposes;
Transmission of false, incomplete, or misleading information;
Repeated violation of these Terms and Conditions.

Note: In serious or repeated cases, we reserve the right to inform the competent authorities and take legal action to protect our interests and those of other users.

4. DEFINITIONS

In interpreting and applying these Terms and Conditions, the terms below have the following meanings:

"User" – Any natural person with full legal capacity or any legal entity, regardless of its form of organization, who accesses or uses the Site, regardless of the purpose of the visit (information, request for quotation, contact, etc.).
"Account" / "Account Holder" – To the extent that the Site provides features that involve the creation of an account (e.g., login, wish list, saving preferences), the "Account Holder" is the natural or legal person who has completed the registration process, received confirmation of activation, and uses that account legitimately.
"Distributor" / "Authorized Dealer" – ORMO's commercial partner, authorized by contract to sell ORMO products (camper modules, accessories, related equipment) and to enter into direct transactions with end customers. Authorized distributors set their own commercial terms regarding prices, delivery times, warranties, and after-sales policy.
"Content" – All materials, information, and graphics available on the Site, including, but not limited to: text, images, photographs, audio and video files, technical specifications, diagrams, graphics, product sheets, promotional materials, page design and structure.
"Order" / "Sale" – These terms refer exclusively to transactions concluded between the User and an authorized ORMO Distributor. ORMO Europe SRL does not conclude direct sales contracts with users through the Site and does not manage payments or deliveries made through distributors.

5. RULES FOR USING THE SITE

5.1. You must use the Site in accordance with the law and in good faith.

In particular, you are not allowed to:

attempt unauthorized access, compromise, DDoS attacks, or any activity that overloads or degrades the functioning of the Site;
distribute viruses, malware, or any harmful content;
copy, process, or publish content without ORMO's written consent;
provide false information in contact forms;
use the Site to harass, threaten, or harm other users, business partners, or ORMO employees in any way.

5.2. In case of violation of these rules, ORMO reserves the right to restrict or suspend access to the Site, remove the transmitted content, and initiate legal action to recover any damages, including informing the competent authorities.

6. WISHLIST, AND NEWSLETTER (if the Site offers or will offer such features).

6.1. ORMO may offer the possibility of a Wishlist, notifications, or subscription to the Newsletter. Subscription is voluntary; you can unsubscribe at any time via the link in the newsletter or in your Account.

6.2. Transactional messages (confirmations of receipt of messages, responses to requests) and commercial messages (newsletters, offers) may be sent electronically; you will only receive commercial communications if you have given your consent where required by law.

7. PRODUCT INFORMATION — PRESENTATION AND LIMITATIONS

7.1. The information, images, and technical specifications published on the Site are for informational purposes only. Although ORMO strives for accuracy, technical inaccuracies, changes in specifications by the manufacturer, or differences between the configurations shown in the photos and the standard configuration of the product may occur.

7.2. Any indication regarding prices, delivery times, or availability is for informational purposes only and does not create any contractual obligations on the part of ORMO. For specific prices, availability, and delivery times, please contact authorized distributors or ORMO Europe S.R.L. directly.

7.3. If the Website redirects to a distributor's sales platform (or suggests the possibility of placing an order through a third party), any sales contract is concluded between the distributor and the customer, according to the distributor's terms — ORMO is not a party to that contract and is not responsible for payment processing, delivery, warranties, or returns handled by the distributor. In the event that the products are purchased directly from ORMO Europe S.R.L., the contractual terms and conditions shall be agreed and established separately between ORMO and the customer, through a separate contract, which shall regulate essential elements such as price, payment method, delivery terms, and warranties.

8. ORDERS, SALES AND CONSUMER RIGHTS

8.1. No direct sales through the Site

The ORMO Site is for informational purposes only and does not allow direct orders or purchases of products or services. In situations where, for commercial reasons, you are directed to an authorized partner/distributor, any subsequent transaction will be subject to the commercial terms and conditions of that distributor (including delivery, billing, payment, return policy, warranties, etc.). ORMO is not a party to such commercial contracts and assumes no responsibility for their performance or non-performance. In the event that the products are purchased directly from ORMO Europe S.R.L., the contractual terms and conditions shall be agreed and established separately between ORMO and the customer, through a separate contract.

8.2. Applicability of consumer rights

Consumer rights, as provided for by applicable law — including, but not limited to, Emergency Ordinance No. 34/2014 on consumer rights in contracts concluded with professionals, as well as Directive 2011/83/EU of the European Parliament and of the Council on consumer rights — apply strictly to the contractual relationship between the consumer and the authorized distributor. This includes, for example, the right to withdraw from a distance contract, the deadline for returning products, the obligation to provide prior information, etc.

ORMO may optionally provide general or indicative information on standard commercial procedures (such as typical return policies or delivery times of distributors), but does not manage, mediate, or take responsibility for requests for returns, refunds, or complaints relating to sales made by third parties. In the event that the products are purchased directly from ORMO Europe S.R.L., the applicable conditions will be governed exclusively by a separate contract concluded between ORMO and the customer. This contract will expressly establish all the essential aspects of the transaction (price, payment and delivery terms, guarantees, returns, etc.), and the website does not and will not have any contractual role in the relationship between the parties, being only of an informative and promotional nature.

8.3. Informative nature of offers and promotions

Any information regarding products, prices, discounts, or promotions displayed on the Site is purely indicative and does not constitute a binding offer in the legal sense. This information is published for the purpose of helping users make informed decisions, but the actual commercial terms will be determined exclusively by the authorized distributor or, where applicable, by ORMO Europe S.R.L. in the case of direct purchases, in accordance with its own policy.

8.4. Warranties.

Regardless of whether ORMO products are purchased through authorized distributors or directly from ORMO Europe S.R.L., they are covered by the manufacturer's warranty, ORMO, for a period of 2 years, in accordance with the applicable legislation on the sale of goods and associated warranties (Directive (EU) 2019/771).

The warranty conditions, instructions for use, procedure for reporting non-conformities, and methods of return or repair will be mentioned in the documentation accompanying the product upon delivery (warranty certificate, user manual, return instructions).

In order to benefit from the warranty, the consumer must comply with the conditions of use and maintenance specified by the manufacturer, and any warranty claim will be resolved in accordance with the procedure described in these documents.

9. PAYMENTS AND PAYMENT PROCESSORS

9.1. In situations where you choose to purchase products through an authorized distributor, all information regarding accepted payment methods, financial terms, payment terms, applicable fees, and payment processors used will be provided directly by that distributor. ORMO is not a party to these transactions and does not determine, control, or guarantee the financial or technical conditions of payment.

If the products are purchased directly from ORMO Europe S.R.L., the payment terms (accepted methods, deadlines, fees, late payment penalties, etc.) will be expressly established and agreed upon in the sales contract concluded between ORMO and the customer. These terms are not managed or detailed on the Website, as the Website is for informational and promotional purposes only.

9.2. ORMO does not process or store bank or card details – payment processing is carried out exclusively by the distributor or its processor, under security conditions that comply with applicable legislation. ORMO is not responsible for any bank fees, currency conversion fees, or other costs imposed by the financial institutions involved in the transaction.

10. INTELLECTUAL PROPERTY RIGHTS

10.1. Website content and applicable legal regime

The entire content of this Site—including, but not limited to: texts, images, logos, graphics, technical data sheets, video materials, trade names, product models, and designs—is the exclusive property of ORMO or is used under a legal agreement with the rights holders. These materials are protected by current intellectual property laws, both nationally and in Europe, including:

Law No. 8/1996 on copyright and related rights, republished and updated;
Law No. 84/1998 on trademarks and geographical indications, which transposes Directive (EU) 2015/2436 into Romanian law;
Law No. 129/1992 on the protection of industrial designs, in accordance with Council Regulation (EC) No. 6/2002 on industrial designs;
Directive 2001/29/EC on the harmonization of certain aspects of copyright and related rights in the information society.

Access to this Site does not grant users any right to use the content outside the limits established by law and these Terms and Conditions.

10.2. Restrictions on use

It is strictly prohibited to copy, reproduce, modify, translate, distribute, publish, publicly display, transmit, or use for commercial purposes any content of the Site, in whole or in part, without the prior written consent of ORMO or, where applicable, the rights holders.

Only personal, temporary, and non-commercial use of the content is permitted, in compliance with these terms of use and applicable law.

10.3. Communications and contributions sent to ORMO

Any material (including ideas, suggestions, proposals, feedback, concepts, or other information) sent by users to ORMO through the Site or other channels is considered to be sent voluntarily and is not confidential. Unless otherwise agreed in writing, ORMO reserves the right to use such material freely, without restriction and without obligation to pay remuneration, for any purpose, including development, promotion, production, or marketing.

11. EXTERNAL LINKS AND THIRD-PARTY MATERIALS

The Site may contain links to sites of distributors, partners, or other external resources. ORMO does not guarantee the accuracy, legality, privacy policies, or availability of those external sites and is not responsible for their content.

12. LIMITATION OF LIABILITY

12.1. Functionality of the Website

ORMO makes every reasonable effort to ensure the proper functioning, security, and updating of the Website's content. However, the Site is provided "as is" and without any express or implied warranty, including, but not limited to, warranties regarding continuous availability, lack of errors, accuracy of information, compatibility with certain systems, or suitability for a particular purpose.

12.2. Disclaimer of liability for damages

To the maximum extent permitted by applicable law, ORMO shall not be liable for any direct or indirect damages, including, but not limited to: loss of profits, loss of data, loss of revenue, additional costs, moral or reputational damages, resulting from:

the use or inability to use the Site;
reliance on the content published on the Site;
technical errors or interruptions in operation;
the inability to access links or external resources indicated on the Site.

Exceptions are cases where such liability cannot be excluded by law.

12.3. Liability regarding the relationship with authorized distributors

For transactions carried out through authorized distributors, ORMO has no contractual or tortious liability regarding:

the performance of the distributor's commercial obligations (payment, delivery, installation, return, etc.);
the conformity, quality, or durability of products supplied by third parties;
the application of legal or commercial warranties;
the content, availability, or validity of warranty certificates issued by manufacturers or distributors.

For any requests regarding returns, repairs, or other legal rights related to purchases, users are encouraged to contact the distributor directly. ORMO can provide general informational support upon request, but does not intervene in the resolution of commercial disputes between the buyer and the distributor.

12.4. Amicable resolution of non-conformities

Any complaints regarding the products or services presented on the Site will be resolved, as far as possible, amicably, within a maximum of 30 calendar days from receipt of the notification from the user, either by ORMO (if applicable) or by the authorized distributor.

12.5. Right to modify the Site

ORMO reserves the right to modify at any time the structure, content, graphic appearance, or functionality of the Site, including its pages and subpages, without the obligation to notify users in advance. ORMO may also decide, unilaterally, to temporarily or permanently interrupt, in whole or in part, the services provided through the Site, without any obligation to give individual or general notice.

13. PROTECTION OF PERSONAL DATA AND COOKIES

13.1. The processing of personal data is carried out in accordance with applicable legislation (including GDPR). Our privacy policy describes what data we collect, the purposes of processing, the legal grounds, and your rights as a data subject. The privacy policy is available on the Site.

13.2. The Site uses cookies and similar technologies to improve the user experience. Details about the types of cookies and how to manage them are available on the Site in the Cookie Policy.

14. SUGGESTIONS, REPORTS AND COMPLAINTS

14.1. Communication with ORMO regarding the Website

For any suggestions, reports, or complaints related to the functioning of the Website, the accuracy or updating of the information published, or other technical or editorial issues, users can contact ORMO at the email address: ormoeurope@gmail.com.

ORMO undertakes to confirm receipt of the request within a maximum of 48 working hours, mentioning, if possible, an estimated time frame for the complete resolution of the issue. The actual response time may vary depending on the complexity of the situation reported.

14.2. Complaints regarding purchases from distributors

If the complaint concerns a purchase made through an authorized distributor, such as canceling an order, returning a product, exercising the right of withdrawal, or applying the warranty, we recommend that you contact the distributor directly. ORMO is not a party to the transaction and cannot intervene in commercial procedures carried out by distributors, but can provide, upon request, general information about their identification or the standard steps that can be followed.

14.3. Appropriate language and mutual respect

ORMO reserves the right not to respond to messages that contain abusive or offensive language or that are not formulated in good faith. Communication with users is conducted in a framework of mutual respect and professionalism.

15. FORCE MAJEURE

Neither party shall be liable for failure to perform its obligations if this is caused by a force majeure event (an unforeseeable event beyond the control of the parties and impossible to avoid). If the force majeure event persists for more than 15 working days, each party may notify the other of the termination or reconfiguration of the relationship without the parties being able to claim damages for this cause.

16. ASSIGNMENT AND SUBCONTRACTING

16.1. ORMO reserves the right to assign or subcontract, in whole or in part, activities and services related to the operation, maintenance, or development of the Site, as well as any other obligations assumed under these Terms and Conditions, without prior notice and/or prior consent from users. In all cases, ORMO will act diligently to select contractual partners who offer adequate guarantees regarding compliance with legal and contractual obligations, including with regard to the protection of personal data, in accordance with Regulation (EU) 2016/679 (GDPR), where applicable.

17. MODIFICATION OF TERMS

17.1. ORMO reserves the right to review, update, or modify the content of these Terms and Conditions at any time, depending on changes in the applicable legal framework, internal policies, changes to services, or in order to improve the user experience.

17.2. Any changes will become effective upon publication of the updated version on the Site, with explicit mention of the date of entry into force. It is the user's responsibility to periodically check this page to stay informed of any updates.

17.3. Continued use of the Site after the changes are posted constitutes your implicit and unconditional acceptance of the new Terms and Conditions. If you do not agree with the changes, you may discontinue your use of the Site and its associated services.

18. APPLICABLE LAW AND JURISDICTION

18.1. These Terms and Conditions, as well as any use of the Site or legal relationship arising from or in connection with it (including, but not limited to: accessing, browsing, using the content, sending requests, or any form of interaction with ORMO), are governed and interpreted exclusively in accordance with the laws in force in Romania, excluding any rules referring to another legal system.

18.2. ORMO reserves the right to operate in accordance with Romanian law, and any mandatory legal provision applicable at European Union level (including transposed regulations and directives) will be integrated to the extent that it is directly applicable to the relationships governed by these Terms.

18.3. Any dispute, controversy, or claim arising between ORMO and a user in connection with the interpretation, validity, performance, or termination of these Terms and Conditions shall first be resolved amicably by written notice from the interested party.

18.4. If amicable settlement is not possible within 30 calendar days from the date of notification, the dispute shall be referred to the competent courts in Romania, within the jurisdiction of ORMO's headquarters, which shall have exclusive jurisdiction, to the exclusion of any other jurisdiction.

18.5. By accepting these Terms and Conditions, the user expressly and irrevocably consents to this exclusive jurisdiction clause, waiving any objection to the territorial or conventional jurisdiction of the Romanian courts, to the extent permitted by law.

19. FINAL PROVISIONS

19.1. Entire Agreement. These Terms and Conditions constitute the entire legal agreement between ORMO and the user regarding the use of the Site, superseding any other prior agreements, communications, promises, or agreements, written or oral, relating to the same subject matter.

19.2. Validity of Provisions. If any provision of these Terms is held to be void, invalid, or unenforceable by a court of competent jurisdiction, that shall not affect the validity and enforceability of the remaining provisions, which shall remain in full force and effect.

19.3. Assignment of Rights and Obligations. Any assignment, transfer, or delegation of the user's rights and/or obligations under these Terms without the prior written consent of ORMO shall be null and void and shall have no legal effect on ORMO.

19.4. Communication. Any notification, request, or communication related to these Terms shall be made in writing, by email, or by other electronic means made available to the user on the Site, and shall be deemed to have been delivered on the date of confirmation of receipt by the recipient.

20. CONTACT INFORMATION

For questions regarding the Terms and Conditions, privacy, technical issues, or complaints, please contact us at:

Email: ormoeurope@gmail.com
Address: ORMO Europe S.R.L., DN4 268, Str. Principală nr. 160, Frumușani, jud. Călărași, 917100, Romania