Privacy policy
(PROTECTION OF PERSONAL DATA)
Version valid from 21.11.2025
I. THE DATA OPERATOR IS:
ORMO Europe S.R.L., a Romanian legal entity, with its registered office in Frumușani, DN4 268, Str. Principală nr. 160, jud. Călărași, 917100, Romania; with Registration Number:
J2022000830517; CUI: 47088115, hereinafter referred to as “ORMO”, “we” or “the Operator” is
a Personal data operator.
Personal data will be collected and processed by ORMO Europe S.R.L only to the extent permitted by Regulation (EU) No. 679/2016 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD or GDPR) and related Romanian and European legislation.
This Policy is intended to inform you about how we process the personal data we collect from you or that you provide to us through the website www.ormo-camper.com.
Our main priority is to protect your information and respect the confidentiality of your data as you use our website, so that we can ensure appropriate security measures and your comfort in using our websites. This policy sets out the rules and scope of our processing of your data and the related rights and responsibilities.
ORMO has appointed a Data Protection Officer who can be contacted for all matters relating to the processing of personal data and the exercise of rights relating to data processing:
by courier, at: ORMO Europe S.R.L., loc. Frumușani, DN4 268, Str. Principală nr. 160, jud. Călărași, 917100, Romania;
by email at: ormoeurope@gmail.com
II. REFERENCE DOCUMENTS
Regulation (EU) No. 679/2016 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC;
Law No. 190 of July 18, 2018 on measures for the implementation of Regulation (EU) 679/2016 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation);
Law No. 506 of 2004 on the processing of personal data and the protection of privacy in the electronic communications sector;
Secondary legislation – decisions of the National Authority for the Supervision of Personal Data Processing (hereinafter “A.N.S.P.D.C.P.”).
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Other applicable European legislation, as appropriate:
Directive (EU) 2002/58/EC on privacy and electronic communications (ePrivacy Directive), transposed into national law;
Regulation (EU) 910/2014 (eIDAS) on electronic identification and trust services for electronic transactions;
Regulation (EU) 2018/1725 on data protection in European Union institutions and bodies;
Any other regulations and guidelines issued by the European Data Protection Board (EDPB) relevant to online presentation and the protection of Users’ privacy.
III. TERMS AND DEFINITIONS:
Website – www.ormo-camper.com
User – an individual who uses the Website.
ORMO Europe S.R.L. – ORMO, we, or the Operator.
GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
Personal data – any information relating to an identified or identifiable natural person (data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
Processing of personal data (processing) – any operation or set of operations performed on personal data or on sets of personal data, with or without the use of automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
IV. OBJECTIVES
The objectives of the Privacy Policy are:
1. to ensure that data subjects are informed about how their personal data is processed and about their rights and how to exercise them;
2. to ensure compliance with personal data protection legislation;
3. to minimize risks by preventing personal data protection incidents and reducing their potential impact;
4. to increase user confidence in the services offered by the Operator.
V. PURPOSES OF PERSONAL DATA PROCESSING
ORMO processes the personal data of visitors and users of the website www.ormo-camper.com only within the limits provided by applicable law (Regulation (EU) 2016/679 – GDPR, as well as other relevant normative acts) and strictly for the purposes mentioned below.
The purposes of processing are:
1. Presentation of ORMO products and services
Provision of information about camper modules, accessories, and related technical specifications, as well as data about distributors;
Publication of photos, descriptions, and technical details to facilitate user information;
Maintenance of up-to-date and accurate content on the website.
2. Managing requests and correspondence
Processing contact forms completed on the website;
Responding to questions, requests for quotes, or requests for information received by email or through contact forms;
Forwarding requests to the relevant authorized distributors, when necessary.
3. Improving user experience and optimizing the website
Analyzing how visitors interact with the website in order to improve its structure, navigation, and loading speed;
Using statistical and anonymized data to improve functionality and content;
Implementing technical solutions to increase platform security and stability and prevent fraud.
4. Marketing and commercial communication purposes (only with the user's explicit consent)
Sending newsletters, special offers, information about new products or events, by email or other electronic channels;
Personalised advertising based on expressed preferences;
Remarketing or online advertising campaigns (Google Ads, Facebook Ads, etc.).
5. Carrying out current activities based on ORMO's legitimate interest
Protecting the company's legitimate rights and interests, including preventing fraud and unauthorized access attempts;
Managing and archiving commercial correspondence and requests received;
Ensuring the proper functioning of the website and IT infrastructure.
If you contact the ORMO team in order to resolve your request, evaluate and improve support services, your data may be processed and the phone call may be recorded and stored for as long as necessary to maintain our relationship with you. By continuing the call, you agree to the recording of the conversation and the processing of data for the purposes mentioned above. The operator may return with an automatic call within 1-3 days from the date of the initial recorded conversation to evaluate the quality of the services and information provided by the operator's consultants.
6. Compliance with legal obligations
Compliance with the requirements imposed by the legislation in force regarding data protection and electronic communications;
Response to legitimate requests from public authorities or courts;
Storage and archiving of certain data in accordance with the terms provided by law.
Note: ORMO does not collect or process personal data for purposes that are not compatible with the above and does not transfer data to third parties except under the conditions provided by law or with the express consent of the data subject. The processing is based on the legitimate interest of the company (Art. 6(1)(f) GDPR) – optimising our business, developing and customising our products and services – as well as on legal obligations (e.g. taxation, consumer protection). To this end, we use aggregated, pseudonymized, or anonymized data to optimize the user experience on the website, respond more quickly to requests received, and improve the quality of services offered to visitors and potential customers interested in the products presented.
VI. CATEGORIES OF PERSONAL DATA PROCESSED
In our work, we only process personal data that's needed to do what we say in this Privacy Policy, sticking to the principles of data minimization and lawful processing, as per Regulation (EU) 2016/679 (GDPR) and applicable national laws.
1. Data provided directly by you
This data is collected when you fill out contact forms on the website, send us messages by email, or contact us by phone. It may include, but is not limited to:
First and last name;
Email address;
Phone number;
Additional information voluntarily provided in the message sent (e.g., details about interest in a particular product).
2. Data collected automatically while browsing the site
When you visit www.ormo-camper.com, certain data is collected automatically, without you having to fill out a form. This includes:
IP address;
Type and version of browser used;
Language set in the browser;
Date and time of access;
Pages viewed and duration of visit;
Device type (desktop, tablet, smartphone) and operating system;
Approximate geographical areas (determinable based on IP).
This information helps us to:
Ensure the optimal functioning and security of the website;
Analyze traffic and browsing behavior (in aggregate and anonymous form);
Identify technical issues and fix them quickly.
3. Data collected through cookies and similar technologies
Our website uses cookies and similar technologies (e.g., pixel tags) to improve your browsing experience.
Cookies are small text files stored on your device that retain preferences such as language, geographic area, or pages visited.
We do not use cookies to access personal data stored on your device, unless you voluntarily provide us with such data;
You can control the use of cookies in your browser settings, but disabling them may affect the functionality of the website.
For full details, please see our Cookie Policy.
4. Data we do not process
4.1. We do not collect or process special categories of data, such as information about:
Gender, age, race, ethnicity, nationality, citizenship;
Religious beliefs or sexual orientation;
Level of education, social class;
Health status, medical conditions, biometric or physical characteristics;
Membership in groups or communities
4.2. ORMO Europe S.R.L. does not intentionally collect or process personal data from individuals under the age of 18. Although we make every effort to prevent this, we do not have the technical means to verify the age of visitors to the website.
We recommend that parents and legal guardians actively supervise their children's online activities to prevent the transmission of personal information without their consent.
If you have reason to believe that we have collected data about a minor without the consent of their parent or legal guardian, please contact us immediately at ormoeurope@gmail.com, and the information will be deleted without delay.
4.3. Personal data processing is carried out exclusively within the limits of the purposes and legal grounds set out in this Policy. We will not use your data for other incompatible purposes and will not transfer it to third parties unless there is:
A legal obligation;
Explicit consent;
A clearly justified legitimate interest, in accordance with applicable law.
Note: In the absence of a direct commercial relationship and given the exclusively informational nature of the website www.ormo-camper.com, data processing is limited to the information strictly necessary to respond to requests submitted by visitors or users.
VII. RIGHTS OF DATA SUBJECTS
1. By reading this Privacy Policy, you confirm that you are aware of your rights under Regulation (EU) 2016/679 on the protection of personal data (GDPR) and applicable national and European legislation.
As a data subject, you have the following rights:
The right to transparency – to be informed, in a clear and accessible manner, about how your data is collected and used;
The right of access – to request and receive information about your personal data that we hold;
The right to rectification – to request the correction or completion of inaccurate or incomplete data;
Right to erasure ("right to be forgotten") – to request the deletion of data when it is no longer necessary for the purposes of collection or when you withdraw your consent;
Right to restrict processing – to temporarily limit how we use your data in certain situations provided for by law;
Right to data portability – to receive data in a structured, commonly used, and easily readable format, and to transmit it to another controller;
Right to object – to object to the processing of data for direct marketing purposes or on the basis of legitimate interest;
Right not to be subject to automated decision-making – ORMO does not use automated decision-making processes or profiling that produce legal effects on you;
Right to lodge a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP) if you believe that your rights have been violated.
2. Exercising your rights
To exercise the above rights or for clarification on how your data is used, you can contact us by sending a written, dated, and signed request to:
ORMO Europe S.R.L.
DN4 268, Str. Principală 160
Frumușani, jud. Călărași, 917100, Romania
Email: ormoeurope@gmail.com
Attention: Data Protection Officer (DPO)
In your request, please indicate whether you would like the response to be sent to a specific address (postal or email) or via courier service.
For data security reasons, we reserve the right to verify your identity using reasonable methods before responding to your request.
3. You also have the right to seek legal redress for any violation of your rights regarding the processing of personal data. The information you provide will be used and stored only for the purpose for which you provided it, to administer, support, and evaluate our services, including to prevent security breaches and to comply with the law and our contractual terms.
VIII. DATA RETENTION PERIOD
ORMO Europe S.R.L. processes and stores your personal data only for the period strictly necessary to fulfill the purposes for which it was collected, in accordance with this Policy and the applicable legislation in Romania and the European Union.
Given the specific nature of the website www.ormo-camper.com, which is exclusively for the presentation of products and does not involve the registration of a user account or the performance of online transactions, the retention periods are limited as follows:
Data provided through contact forms (first name, last name, email address, phone number, message content) – stored for a maximum of 6 months from the date of the last interaction, in order to respond to requests and manage any follow-ups;
Technical data collected automatically (IP, browser type, operating system, pages visited) – stored for a maximum of 12 months for security purposes, abuse prevention, and aggregate traffic analysis;
Cookies – managed in accordance with the Cookie Policy; storage duration varies depending on their type (session or persistent).
After the expiry of the aforementioned periods:
The data will be securely deleted or anonymized so that it can no longer be associated with an identified person;
In limited cases, certain data may be retained for a longer period if there is a legal obligation (e.g., tax, accounting, or archiving requirements) or a clearly justified legitimate interest (e.g., defending a right in court).
Important note: ORMO Europe S.R.L. ensures that all data retained is adequate, relevant, and limited to what is necessary for the stated purposes.
We do not retain personal data indefinitely and periodically review the need for its storage.
IX. RECIPIENTS
ORMO Europe S.R.L. may provide your personal data to third parties only to the extent necessary for the performance of its legitimate activities, for the optimal functioning of the website www.ormo-camper.com, and for communication with interested users.
Data transmission is carried out only:
on the basis of a firm commitment to confidentiality on the part of the recipients;
in compliance with Regulation (EU) 2016/679 (GDPR) and applicable national legislation;
limited to the information strictly necessary for the stated purpose.
Categories of recipients may include:
IT and web hosting service providers – for the maintenance, security, and operation of the website;
Email and online communication service providers – for sending responses to requests received through contact forms;
Online marketing and web analytics service providers – exclusively for monitoring traffic and optimizing user experience (e.g., Google Analytics, Meta Business Tools), without directly identifying individuals;
Consultants and professional service providers (legal, accounting, data protection) – if access to data is necessary to fulfill ORMO's legal or contractual obligations;
Public authorities or authorized institutions – only when there is a legal obligation to provide data (e.g., criminal investigation bodies, tax authorities);
ORMO authorized distributors and dealers – only if the user's request concerns commercial information (prices, availability, personalized offers), and the data is transmitted only with the express consent of the data subject.
We do not transfer or sell your data to third parties for advertising or direct marketing purposes without your prior consent.
In all cases, access to data is limited and controlled, and partners are contractually obliged to ensure its security and confidentiality, as well as not to use it for purposes other than those established by ORMO Europe S.R.L..
X. SECURITY OF PERSONAL DATA
10.1. ORMO Europe S.R.L. attaches great importance to the protection of your personal data and applies all appropriate technical and organizational measures to prevent:
unauthorized access;
modification or misuse;
unauthorized transmission, publication, or destruction;
accidental loss or damage to data;
unavailability caused by technical failures or cyber attacks.
10.2. To ensure a high level of security, ORMO implements:
the use of encrypted connections (HTTPS) for data transmission;
protection through firewalls and up-to-date antivirus systems;
permanent monitoring of the IT infrastructure to identify and prevent vulnerabilities;
controlled and limited access to data, only for authorized personnel;
clear internal procedures for managing security incidents;
careful selection and verification of technical partners, with a contractual obligation to comply with GDPR rules.
Therefore, data transfer is carried out exclusively through secure connections, using encryption of information during transmission, and data collected through contact forms or email — strictly those necessary to respond to requests — are stored in protected environments with controlled access and kept only for the time necessary to fulfill the stated purpose.
XI. PROTECTION AND SECURITY INCIDENTS OF PERSONAL DATA
ORMO Europe S.R.L. takes the protection of your data very seriously and implements appropriate technical and organizational measures to prevent its loss, misuse, unauthorized access, disclosure, or alteration.
A personal data security breach is any incident — accidental or intentional — that leads to the destruction, loss, alteration, unauthorized disclosure, or unauthorized access to data transmitted, stored, or otherwise processed.
Examples of potential breaches include:
installation of malware;
loss or theft of data storage equipment;
incorrect system configurations that may expose information;
accidental publication of data in the public domain;
loss of database access password;
unauthorized access to servers.
If ORMO finds a breach of personal data security, it will act immediately to limit the impact of the incident, take all necessary remedial measures, and, where appropriate, notify the National Supervisory Authority for Personal Data Processing and the data subjects, in accordance with legal requirements.
If you suspect that your data may have been compromised or notice signs of misuse, please contact us urgently at ormoeurope@gmail.com.
XII. CHANGES TO THE PRIVACY POLICY
ORMO Europe S.R.L. reserves the right to modify this Privacy Policy to reflect:
applicable legislative changes;
technological developments;
improvements to services and user experience.
Updated versions will be published on the website, with the date of the last revision indicated.
For more information on data protection and best practices in this area, we recommend that you consult:
Regulation (EU) 2016/679 (GDPR) – https://gdpr-info.eu/
Google Privacy Policy – https://policies.google.com/privacy
Date of last revision: 21.11.2025
Operator: ORMO Europe S.R.L.
